Strategies Built on Shadows: The Organizational Cost of Pursuing Markets That Have Already Moved On
When companies anchor their go-to-market strategies to customer personas that no longer reflect reality, they are not merely missing opportunities—they are actively investing in the wrong direction. This analysis examines how outdated segmentation frameworks take root inside organizations, why they persist despite contradictory signals, and what the downstream consequences look like when strategic decisions rest on customers who have fundamentally changed.